At Florist Crouch End, we take great pride in delivering premium, long-lasting blooms to households and businesses throughout the Crouch End area. Our commitment is backed by our Fresh Flowers Guarantee. Every bouquet and arrangement comes fresh from our studio, ensuring recipients experience vibrant, fragrant flowers that bring real joy. If your flowers do not meet our freshness standards, our returns, refunds and complaints policy ensures your peace of mind.
We take utmost care in preparing, packing, and delivering your flowers. Still, on rare occasions, flowers may arrive damaged or appear wilted due to transit or unforeseen circumstances. If you notice any damage upon arrival, please notify us within 24 hours of receipt. Photographic evidence of the damage will help us resolve your issue swiftly. Our team will assess the situation and offer you clear next steps to rectify the problem.
Our fresh flower guarantee extends to the first 5 days following delivery, provided they are cared for according to the care information provided. If your flowers show signs of premature wilting or poor condition within this window, please contact us at the earliest opportunity, with details and photos if possible. This helps us confirm the issue and offer appropriate solutions.
Your satisfaction matters to us. If your order arrives damaged, wilted, or falls short of the high standards we promise, we offer the following options:
All refund or replacement requests must be submitted within 5 days of receipt, and claims outside this window may not be eligible unless exceptional circumstances apply.
We want every customer to be delighted with their flowers and our service. If you feel unhappy with your order or any aspect of your experience, our complaints procedure is simple and fair. Please contact our customer care team with your order details, a description of the issue, and where necessary, supporting photographs. We will review your complaint thoroughly and respond within two working days, offering a resolution that might include a refund, replacement, or another arrangement that works for you.
Florist Crouch End is proud to be a trusted name in the local community, serving both residential and business clients with quality, reliability and personal service. Our aim is to exceed expectations every time, but if we fall short, we promise to put things right promptly and courteously.
Your trust and satisfaction are at the heart of everything we do. Our Crouch End team is always on hand to assist with returns, refunds, replacements, and any complaints you may have. Thank you for choosing us as your local florist – we’re here to ensure your fresh flowers experience is truly special, every time.
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