Thank you for choosing Florist Crouch End for your online flower delivery needs. These Terms & Conditions set out the basis on which you may purchase products and services from us via our website. They are designed to ensure a transparent and fair experience for all our customers in Crouch End and the surrounding areas. By placing an order with us, you agree to be bound by the following terms. Please read them carefully before ordering.
In these Terms & Conditions, "we", "us", and "our" refer to Florist Crouch End, the provider of flower delivery services operating online for Crouch End and its neighbouring districts. "You" and "your" refer to the individual or company making a purchase from us. These Terms & Conditions apply to all customers who access our online ordering platform for flower delivery anywhere in Crouch End and its nearby areas.
2.1 You may browse our product selections and select the desired flowers, bouquets, or arrangements listed on our website. After you have made your selection, please follow the on-screen instructions to provide your delivery information, recipient details, and any personalised messages you wish to include.
2.2 Orders are submitted by completing the online checkout process. We will acknowledge receipt of your order with a confirmation message on your screen and via email (where provided). This confirmation is not an acceptance of your order, but an acknowledgement that we have received your order details.
2.3 Acceptance of your order and formation of the contract between you and Florist Crouch End occurs once payment has been received and you receive a dispatch confirmation from us. We reserve the right not to accept your order for any reason, including but not limited to lack of stock, inability to deliver to your area, or payment issues. If your order is not accepted, we will inform you as soon as possible and issue a full refund where appropriate.
2.4 Please ensure all recipient and delivery details are complete and accurate. We cannot be held liable for delivery failures due to incorrect details provided by you.
3.1 All products on our website are subject to availability. In the event that the flowers or arrangements ordered are not available (due to seasonal variation or supply issues), we may substitute with similar items of equal or greater value and quality, ensuring the overall style, colour scheme, and value are maintained. We will inform you about significant substitutions wherever possible prior to dispatch.
3.2 Images on our website are for illustrative purposes only. Actual goods may differ slightly, especially as natural products can vary in colour, size, or appearance. All products are hand-made to order by our florists in Crouch End.
4.1 All prices are listed in Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Delivery charges are listed separately and will be clearly displayed at the checkout stage.
4.2 We take reasonable care to ensure that prices and product descriptions are accurate at the time of publication. In the unlikely event of a pricing error, we reserve the right to cancel your order and offer a full refund, or the option to proceed with the correct price.
4.3 Payment must be made in full at the time of order. We accept payment by major credit and debit cards. All card transactions are processed securely. Your payment details will not be stored or shared except for processing your order.
4.4 Receipt of payment does not guarantee acceptance of your order as described in section 2.3 above. We reserve the right to reject orders should fraudulent activity or payment issues be detected.
5.1 Florist Crouch End offers flower delivery throughout Crouch End and surrounding areas. Deliveries are made to the address supplied when placing your order. Standard delivery windows are displayed at checkout; we aim to deliver on your selected date, but exact times cannot be guaranteed.
5.2 Any specific delivery instructions (such as leaving bouquets with neighbours or in a safe place) must be provided at time of order. While we will use all reasonable endeavours to comply, we cannot guarantee that such instructions will always be possible.
5.3 Should no one be present at the delivery address, we may, at our discretion, leave the flowers in a safe place, with a neighbour, or provide a delivery notification for the recipient to rearrange delivery or collection. We are not liable for flowers left unattended after successful delivery at the designated location.
5.4 Delivery outside our service area is not available via our website. If you attempt to place an order outside our delivery zones, we will contact you and refund your payment.
6.1 Should you wish to amend or cancel your order, please contact us as soon as possible after confirmation. Our ability to accommodate changes or cancellations depends on the status of your order and the amount of notice provided.
6.2 For standard orders, we require a minimum of 24 hours’ notice prior to the scheduled delivery date for cancellations or amendments. For same-day delivery, custom, or event orders, once work has commenced or flowers have been allocated, we regret that cancellations may not be accepted and the order may be charged in full.
6.3 If your order has already been dispatched when we receive your cancellation request, you may not be eligible for a refund unless the flowers arrive damaged or do not reflect your order in a significant manner.
6.4 All approved refunds will be credited to the original payment method within 7 business days.
7.1 Due to the perishable nature of flowers, returns are generally not accepted. If you are not satisfied with the quality or freshness of your flowers, please contact us within 24 hours of delivery with your order number and photographs detailing the issue. We will, at our discretion, offer a replacement, partial refund, or other reasonable solution.
7.2 In the event of non-delivery or delivery to an incorrect address due to our error, our liability is limited to a replacement bouquet or a full refund, provided that you notify us within 24 hours of the scheduled delivery.
7.3 We may require you to return the original product or provide evidence of the defect. This does not affect your statutory rights as a consumer.
8.1 We shall not be liable for any indirect or consequential losses arising from our services, including but not limited to, loss of profits, loss of business, or disappointment.
8.2 Our total liability in respect of any contract shall be limited to the price paid for the relevant products, except in cases of death or personal injury caused by our negligence or for fraud.
8.3 We do not accept liability for delays or non-performance resulting from events beyond our reasonable control, including but not limited to, acts of God, adverse weather, strikes, or transport difficulties.
8.4 We are not liable for damage or deterioration of flowers after successful delivery, especially where care instructions have not been followed or where delivery instructions have resulted in exposure to adverse conditions.
9.1 You are responsible for ensuring that all information you provide to us is accurate, current and complete, particularly delivery instructions and recipient information.
9.2 You agree not to use our website or products for any unlawful purpose or in any way that could impair the operation or reputation of Florist Crouch End.
10.1 Florist Crouch End is committed to protecting your privacy. All personal data collected during the order process is handled in accordance with applicable UK data protection laws and is used solely for fulfilling orders, processing payments, and providing customer service.
10.2 We do not sell or share your information with third parties except where necessary to deliver your order (for example, with our delivery partners).
11.1 All content on our website, including photographs, designs, text, logos, and graphics, are the intellectual property of Florist Crouch End or our licensors and may not be used, copied, or reproduced without our express consent.
12.1 Florist Crouch End reserves the right to amend these Terms & Conditions at any time without prior notice. Updated terms will be posted on our website and will govern all subsequent orders. It is your responsibility to review these terms before placing each order.
13.1 These Terms & Conditions and any dispute or claim arising from your use of our website, products, or services shall be governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
14.1 If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
Should you have any questions or concerns regarding these Terms & Conditions or wish to discuss a problem with your order, please use our online contact form. Our customer care team will respond to your enquiry as soon as possible during business hours.
Note: These Terms & Conditions apply to all orders placed online for flower delivery in Crouch End and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 38 Tottenham Ln, Crouch End, London, N8 9DB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crouch End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crouch End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
